Frequently Asked Questions

BTIS will only accept a Broker of Record letter at the time of renewal. The Broker of Record letter must be received at least 5 Full Calendar Days prior to the renewal date but no more than 60 days prior to the renewal date.

The Broker of Record letter must be submitted on the Insured's letterhead or an Acord form and include the name of the broker as it appears on their insurance license. Broker of Record letters must be signed and currently dated by the corporate office, partner, sole proprietor, or manager and/or managing member of Limited Liability Companies (LLC's). The signing individual must have the authority to execute the Broker of Record letter. We will then notify the incumbent broker and allow 5 Full Calendar Days to obtain a rescinding Broker of Record letter. The 5-Full-Calendar-Day period may not be waived, except by the incumbent broker.

You can issue a Certificate of Insurance out of your office using an Acord 25 (COI). BTIS has a blank Acord 25 for available to you and can be found in the Forms & Applications list under Producer Tools. The original certificate can also be found attached to the initial email that BTIS sent you at the time of binding. If you are unable to locate that email, please follow the instructions above to complete a new certificate. 

Still have questions? Give us a call at 877.649.6682

You can find the loss run request form here, or email lossruns@btisinc.com (please reference the policy number). There is a 7-10 day turnaround time.